Help Center

Welcome to the Rocket Languages Help center! You can search for a topic by typing key words into the Search box below. You can also check out our Top Questions or browse for questions listed under the category headings

Frequently Asked Questions


Pricing & Products

  • What language courses do you offer?
  • I'm not a beginner - do you have more advanced courses?
  • How much does the course cost?
  • What is in a typical Rocket Languages course?
  • Can I download my course materials?
  • What are the file sizes of the downloads?
  • Can I try the course before buying it?
  • How long does my membership last?
  • Do you have family discounts?
  • Do you offer discounts or licensing options for schools or non-profits?
  • Do you offer discounts or licensing options for businesses?

Login & Account problems

  • How do I access my account?
  • How do I view my account details and sales history?
  • Why can't I access my account?
  • I bought a Rocket Languages course a long time ago. Do I still have access?

Orders & Refunds

  • How do I order?
  • Why doesn't the order form work?
  • Did my order go through?
  • Did I order more than once?
  • Can I give a Rocket Languages course as a gift?
  • Where can I redeem my Voucher?
  • Can I pay from outside the United States?
  • Are my credit card details secure?
  • Why did my credit card decline?
  • I don’t have a credit card. How do I buy the course?
  • Can I pay in my local currency?
  • How do I get a refund?
  • Can I buy the individual levels?

System requirements & technical questions

  • What are the computer system requirements?
  • What does the 2019 Edition of my course include?
  • Why should I use Google Chrome?
  • Why can’t I record my voice?
  • How does the testing work?
  • Why do I keep getting bad or inconsistent ratings in Chrome?
  • Why do the volume levels keep changing randomly?
  • Why is Rocket Record cutting my recording off early?
  • How do I use Play It?
  • What are hotkeys and how do I use them?
  • Can I increase the font size?
  • How do I use native script in Write It?
  • Why won't the file I downloaded open?
  • Where are the files I downloaded?
  • I think there is an error in my course materials
  • Can I use the course on my iPad, iPhone, smartphone or tablet?
  • Why can’t I see foreign characters/scripts?
  • Why can’t I hear any audio in the lesson?
  • How do I download the Interactive Audio lessons?
  • Can I download the Interactive Audio lessons?
  • Can I get my course on CDs?
  • How do the badges work?
  • How do I earn points?

Free materials & Newsletters

  • Can I sign up for free language lessons?
  • How do I access my free trial?
  • What is Rocket Fuel?
  • Are my details safe? Will you sell my email address?
  • How do I unsubscribe?

Rocket Languages App

Feedback and Suggestions

  • Why does Rocket Languages not designate the gender or plurality of phrases throughout the course?
  • Is Chinese a tonal language?